Danny Pham

I'm a Data Analytics graduate from Bellevue College with hands-on experience in operations, technical support, and customer-facing retail. I've worked in fast-paced environments where accuracy, reliability, and communication matter, from managing complex workflows to leading and training team members. I'm especially interested in how data, technology, and business come together to improve everyday operations.

Lead Customer Service Associate — Amazon

September 2024 - Present

• Delivered high-quality customer support for returns and pickups, processing over 10,000 weekly transactions while maintaining accuracy, efficiency, and compliance with company policies.
• Utilized internal tools and databases to investigate and diagnose customer return issues, managing sensitive customer data with confidentiality and adherence to data privacy standards.
• Analyzed customer and operational data using Excel, identifying service trends, streamlining workflows, and creating reports that supported leadership decision-making.
• Trained and mentored groups of 3–6 new associates, developing onboarding materials, providing performance feedback, and strengthening overall team productivity and accuracy.
• Led weekly team meetings to communicate process updates, share operational insights, and promote collaboration across associates and management.
• Collaborated with cross-functional teams to streamline back-office workflows, coordinating mail processing, supply ordering, and inventory tracking.

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Locker+ Retail Associate — Amazon

March 2022 - September 2024

• Processed customer package pickups and returns while delivering exceptional customer service at Amazon Locker+ retail location.
• Received, sorted, scanned, and prepared customer orders using handheld devices and smartphone technology to ensure accurate inventory management.
• Assisted customers with inquiries and resolved problems to enhance their pickup and return experience.
• Maintained clean, safe, and organized workspace in compliance with operational standards and managed daily site operations including opening and closing procedures for Locker+ location.
• Unloaded and processed truck deliveries, accurately stowing merchandise for customer order fulfillment.
• Utilized problem-solving skills to address customer concerns and ensure smooth daily operations.

Bachelor of Applied Science in Data Analytics — Bellevue College
Grade: magna cum laude

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Verify this credential online at Parchment.

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