Hello, I'm Danny Pham


I'm a Data Analytics graduate from Bellevue College with hands-on experience in operations, technical support, and customer-facing retail. I've worked in fast-paced environments where accuracy, reliability, and communication matter, from managing complex workflows to leading and training team members. I'm especially interested in how data, technology, and business come together to improve everyday operations.

Experience


Amazon Redmond, WA
Retail Store Associate, Team Lead Sept. 2024 – Mar. 2026
  • Built and deployed a Python barcode printing application that reduced a repetitive 4-step manual process to a single action, removing reliance on third-party websites and streamlining package label workflows for legacy returns
  • Investigated and resolved problem packages by cross-referencing tracking and customer IDs in EagleEye and Voyager to retrieve RMA information, generating return QR codes to process packages for customer refunds
  • Trained and mentored groups of 3–6 new associates, configuring equipment including email, Slack, and Zukey security credentials, achieving independent operation within a 4-day onboarding period
Amazon Bellevue, WA
Locker+ Retail Associate, Pickup & Returns Mar. 2022 – Aug. 2024
  • Processed 100+ daily package pick-up and return transactions, consolidated outbound shipments, and resolved customer issues to maintain efficient operations and high customer satisfaction in a fast-paced environment

Education


Bellevue College Bellevue, WA
Bachelor of Applied Science in Data Analytics magna cum laude
Bellevue College Bellevue, WA
Associate in Arts and Sciences High Distinction

Projects



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Skills


SQL R Python Excel Tableau PowerBI Salesforce